E-invoice not received or rejected: what now?

Peppol e-invoices usually arrive within minutes. When one doesn't, the cause is almost always the registration: the wrong number, the wrong provider or a missing document type. Here is how to find out, on the sending and on the receiving side.

1. "My customer says they didn't get it"

1. Look up the number you sent to with our will my invoice arrive? check. In the Netherlands a business can be registered under its KvK number (0106), its VAT ID (9944) or both; public bodies under their OIN (0190) ^[2]. Each is a separate registration.
2. Registered with a different provider than your customer thinks? Each Peppol ID points to exactly one address book (SMP) ^[3]. If it's an old provider or a trial account, your invoice went there. Only your customer can fix that, through their provider.
3. Document type missing? If your customer registered only invoices, a credit note can't be delivered; the same goes for SI-UBL 2.0 versus Peppol BIS documents. An access point must refuse a document type it doesn't serve for that receiver ^[4]. Your software then reports a delivery error.
4. Not on Peppol at all? Between businesses e-invoicing isn't mandatory yet (planned from 1 July 2030) ^[8]. You may send the invoice on paper or as a PDF; a digital invoice needs your customer's agreement ^[5].

2. "I'm waiting for an invoice from a supplier"

Check your own registration first (section 3). If that's in order, ask the supplier which Peppol ID they sent to and which document type. Suppliers may still send a PDF by email instead, if you agree ^[5].

3. Check your own registration

1. Look up both your KvK number and your VAT ID with the Peppol ID lookup. Each should point to the provider you actually use, or not be registered at all.
2. Check that invoices and credit notes are registered, and both SI-UBL 2.0 and Peppol BIS Billing 3.0: Dutch access points must support both ^[2].
3. Moving to another provider? Your old provider must remove the registration before the new one can add it, because a Peppol ID can point to only one address book ^[3].
4. The Dutch Peppol Authority also offers a test tool that checks whether an organisation can receive, by KvK, OIN or VAT number ^[1].

4. "The government rejected my e-invoice"

• Wrong OIN. The OIN identifies the receiving government body; ask your client if you're unsure ^[7].
• Missing or changed order number. Copy the order number from your client's assignment letter exactly, without additions, or the invoice can't be processed ^[6].
• Content requirements. Invoices to central government follow the Handreiking Basisfactuur Rijk ^[7].
• Sent a PDF? A PDF by email is not an e-invoice for the Rijk ^[7]. See invoicing the government.

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Checked on 9 October 2026. Not tax or legal advice.